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RETURN POLICY

RETURN POLICY

 

MAISON RANATM wants to ensure your complete satisfaction. For MAISON RANA™ on-line purchases, we will accept merchandise not worn, used or damaged for exchange when accompanied by the original sales slip. Refunds cannot be issued. Full-priced and discounted merchandise must be returned within 7 days from date of delivery. Shipping costs are non-refundable. Please note that a different return policy may be applicable for in-store purchases (purchases of MAISON RANA™designs from its stokists), and is subject to the rules and policies of that store. MAISON RANA™ is not responsible for any in-store returns.

 

Easy-to-follow instructions for returning merchandise are included with each shipment and provide that merchandise can be returned to MAISON RANA™. Upon receipt of merchandise, every effort will be made to ensure a prompt e-mail notification will be sent once the return has been processed.

 

RETURNING YOUR ORDER FOR AN EXCHANGE

 

Please use the returns address label enclosed in your package and include a copy of your invoice. Ship your package via trusted courier service company only.

 

CONTACT

 

Please send e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it ; mention it is returned merchandise, reason for return, contact details, and your query will be handled immediately.