Free Ground Shipping on All orders in the UAE

HELP

PRICING AND PAYMENT OPTIONS

 

While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it.

 

Title to any products you order on this website, and risk of loss or damage to products, passes to you on delivery of the products, provided that we have received payment in full for the products. Prices displayed on the MAISON RANATM website are quoted in US Dollars. MAISON RANATM accepts the following forms of payment for on-line purchases:

  • Visa
  • Mastercard
  • American Express

 

The transaction will be charged to your credit card only after we have verified your card details, received credit authorization, confirm stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order.

 

AVS ERROR MESSAGE WHEN PLACING AN ORDER

 

If you see an error message referencing Cyber Source AVS, please check your address details carefully and ensure you are using a registered credit card with correct billing address.

 

TRACKING MY ORDER

 

Orders are processed, shipped and delivered Sunday-Thursday. Once your order has been shipped you will receive an automatically generated shipping confirmation detailing your tracking number - please track your package via the courier company mentioned with the tracking number. If you have questions about the delivery of your purchase, a MAISON RANA™ sales assistant will be pleased to assist you via e-mail at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

 

SALES TAX

 

MAISON RANATM charges state, local and county taxes on on-line transactions, as required by applicable laws.

 

RETURN POLICY

 

MAISON RANATM wants to ensure your complete satisfaction. For MAISON RANA™ on-line purchases, we will accept merchandise not worn, used or damaged for exchange only when accompanied by the original sales slip. Refunds are not issued. Full-priced and discounted merchandise must be returned within 7 days from date of delivery. Shipping costs are non-refundable. MAISON RANA™ fashion is available in-stores in different countries of the world. Please note that a different return policy may be applicable for in-store purchases, and is subject to the rules and policies of that store. MAISON RANA™ is not responsible for any in-store returns.

 

Easy-to-follow instructions for returning merchandise are included with each shipment and provide that merchandise can be returned to MAISON RANA™. Upon receipt of merchandise, every effort will be made to ensure a prompt refund and an e-mail notification will be sent once the return has been processed.

 

RETURNING YOUR ORDER

 

Please use the returns address label enclosed in your package and include a copy of your invoice. Ship your package via trusted courier service company.

 

CONTACT

 

Please send e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it ; mention it is returned merchandise, reason for return, contact details, and your query will be handled immediately.