Free Ground Shipping on All orders in the UAE

SHIPPING AND DELIVERY

All purchases are shipped via a verified international courier service.

 

For security reasons, MAISON RANA™ online purchases will require a signature upon delivery. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses, which are not secured by the courier services. To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment. Orders are processed and delivered Sunday through Thursday, excluding holidays. MAISON RANA™ cannot be responsible for unanticipated delays.

 

Please be aware that your order may be dispatched from multiple locations in the case of a multi-product order.

 

INTERNATIONAL ORDERS

 

MAISON RANA™ ships worldwide but to certain countries only. The list of countries can be checked during the check-out process of your order on-line. MAISON RANA™ is not responsible if there are certain shipment issues to any country. In that case, the client is informed immediately, and a new address/country is required - as long as it is within the list of countries MAISON RANA™ ships to. Other countries have different shipment fees depending on weight, size and location details. Please send us e-mail on This e-mail address is being protected from spambots. You need JavaScript enabled to view it if you wish to request any information on shipment details. MAISON RANA™ is not responsible for any customs costs in any country. Customs costs are handled by the customer.

 

LUXURY PACKAGING

 

Products purchased from MAISON RANA™ on-line arrive suitable for gift giving. Products are tissue wrapped and enclosed in a signature MAISON RANA™ shopping bag. Gifts will be shipped with a priceless invoice. In case of gifting, kindly send an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it enclosing your purchase details.

 

SHIPPING METHODS AND FEES

 

Deliveries within the UAE: Free of Charge.

 

Deliveries to any other country are charged. At this stage, MAISON RANA™ ships to a limited number of countries worldwide. You will be informed of the countries during the check-out process when shopping on-line. Cost of delivery is subject to country location and/or tax fees applicable within that country. Cost of delivery will be mentioned in the invoice during check-out process on the on-line store. Taxes and other government fees are paid by the customer directly. MAISON RANA™ will send a confirmation mail of charges to the purchaser prior to delivery.

 

 

PRICING AND PAYMENT OPTIONS

 

While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it.

 

Title to any products you order on this website, and risk of loss or damage to products, passes to you on delivery of the products, provided that we have received payment in full for the products. Prices displayed on the MAISON RANATM website are quoted in US Dollars. MAISON RANATM accepts the following forms of payment for on-line purchases:

  • Visa
  • Mastercard
  • American Express

 

The transaction will be charged to your credit card only after we have verified your card details, received credit authorization, confirm stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order.

 

AVS ERROR MESSAGE WHEN PLACING AN ORDER

 

If you see an error message referencing Cyber Source AVS, please check your address details carefully and ensure you are using a registered credit card with correct billing address.

 

TRACKING MY ORDER

 

Orders are processed, shipped and delivered Sunday-Thursday. Once your order has been shipped you will receive an automatically generated shipping confirmation detailing your tracking number - please track your package via the courier company mentioned with the tracking number. If you have questions about the delivery of your purchase, a MAISON RANA™ sales assistant will be pleased to assist you via e-mail at:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

 

Orders delivery can take from 3 to 15 days, depending on country, shipping details, taxes, etc. You will be informed of shipping details once your order is placed.

 

SALES TAX

 

If applicable, MAISON RANATM charges state, local and county taxes on on-line transactions, as required by applicable laws.